Support Policy

Warranty Period

DREO offers a hassle-free warranty starting from the original purchase date by the consumer.

  • The warranty covers products bought through authorized channels such as Amazon, Walmart, Shopify, Kickstarter, TikTok Shop, Best Buy, and Target Store.
  • It provides a warranty period activated upon successful activation through the official website. Accessories included with the device share the same warranty period.
  • Accessories purchased from authorized channels are automatically covered for 12 months without activation. Consumables, such as air purifier filters, are included in this default 12-month warranty with no additional services.

Please be aware that second-hand items are not covered under warranty.

Warranty Statement

Online Stores

The warranty covers all quality issues. Returns or exchanges resulting from quality issues will be facilitated with a return label provided by us. Valid purchase information includes:

  • Valid purchase order information: Online store/official website order screenshots (order number, purchase date, seller name).
  • Sales invoice or receipt displaying product description, price, and sales channel.
  • Crowdfunding: Backer ID/PB ID.
  • Photo or screenshot of the product serial number (Serial Number code).

Retail Stores

For any quality-related concerns, our DREO support team provides thorough product troubleshooting and replacement services during the entire warranty period. Should you require a refund, please contact the local retailer or store where the purchase was made directly.

Exclusions of Warranty

  1. Misuse, abuse, accidental damage, or damage due to major forces (such as lightning, tornadoes, hurricanes, etc.).
  2. Unauthorized modifications, repairs, disassembly, or failure to operate according to official instructions or manuals.
  3. Purchases/resales from unauthorized dealers.
  4. Loss or theft of products after receipt or full refund.
  5. Any defects or damage caused by exposure to excessive heat, cold, liquids, or other external factors.
  6. The warranty period has expired.
  7. Second-hand items.
  8. Failure to provide valid proof of purchase.
  9. Partially or completely dismantled appliances.
  10. Normal wear and tear of wearable parts.

Return and Refund

Order Cancellation

To cancel an order, please contact support@dreo.com to submit a cancellation request.

Shipping Policy

Free Shipping, No Order Minimum

Where does DREO ship to?

  • United States
  • Canada (Only available for Chefmaker and its accessories)
  • United Kingdom (Only available for Chefmaker and its accessories)

Where does DREO not ship to?

  1. Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific

Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, HAZMAT materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.

How long does delivery take?

Products will typically be delivered within 3-7 business days after the order is received.

How will my delivery be shipped?

USPS/UPS/FedEx will function as our logistics partners to ship out DREO products. We will choose the carrier that we believe works best for our customers.

When you place an order on the official website, you will receive a shipping info email from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account > Order History after you log in to our website.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

A complete and accurate delivery address is crucial. Once your order has been prepared for shipment or has been shipped, regrettably, we are unable to change the shipping address.

You must provide a daytime telephone number for all orders. Occasionally, packages are returned to DREO as undeliverable. When the carrier returns an undeliverable package to DREO, please contact us to make arrangements for reshipment.

What do I need to do when I received a different product than what I ordered?

Please contact Customer Service at support@dreo.com